Norton unable to update virus definitions

What version of NIS did you have installed before you had your computer reformated or put back to factory defaults? As Krusty has said, you will have to get all of your windows updates and get sp 3 for xp if you don't have it already and update drivers if not done already.

First though, please tell us what NIS you had installed before and is that subscription still valid now? I have renewed it regularly and it is valid until early Where will I find the Norton Recovery Tool?

I could try uninstall and reinstall If you mean the Norton Removal Tool, it can be found here. The bootable Norton Recovery Tool can be found here. I have asked for help on this website and received various suggestions half of which I don't understand - I am clearly a luddite, although I have tried several of the 'solved' solutions.

But the problem remains and I am being told that my computer is at risk. Given that I have faithfully renewed my subscription every year, it is galling that I should have so many problems fixing it rather than getting patches uploaded with the auto-updates. I did not get NIS to be a hobby in my spare time and am sick of being told that 'NIS causes X or Y problems or conflicts with other programmes by various computer boffs on and off-line.

I am going to have to try another product and supplier suggestions welcome. For the record Semantic - I think you are having a laugh and offering a pretty shoddy service I'm sorry for the trouble you've had. I sent you an email to see if I can assist to get you back up and running. Since there seems to be a subscription issue that is stopping you from getting from the to version, we'll have to work in detail. When you hover your mouse pointer over the system clock in the bottom right corner of your monitor, does it show today's day and year accurately?

I feel that the user's problem is that NIS is just too old for the definitions to automatically update even though the subscription is paid up to I think a newer version is needed here and unfortunately, version doesn't qualify for a free upgrade.

However, since there is a subscription till , perhaps something can be done. Since Tim has already emailed her, let's wait and see what happens with that. Well, I did receive an e-mail from Tim and replied with my phone number This just gets worse Even if I allow connections from this program on all ports recommended it will not go away.

Also, why do I need to buy Hitmanpro as an 'add-on' if I want to protect my computer from malicious software - I thought that was why I bought Norton in the firstplace. Gggrrrr :. Nikki - many thanks for the links and apols for not replying sooner. Hi amyreit, and welcome.. It's possible that your reinstall was corrupted and could be affecting the Live Update Function.

If not, you may want to try the Norton Remove and Reinstall Tool, which will remove your current install, and replace it with a clean one. Here is the link. This symptom also sounds a lot like what can happen if you try to install security software on a system that is already infected with malware. Modern nasties are, unsurprisingly, often written to prevent the installation of software that might detect and remove them.

Were you by any chance trying to install Norton because something had happened that made you wonder if you'd picked up an infection? One way to give us some more information on this would be to try to install and run another, compatible antivirus program. One that is particularly effective at detecting infections on machines that are already compromised is the free version only of malwarebytes:.

Do not pay for or take the trial of the full version: it like your Norton contains real-time scanning functionality, and having two programs that do this running simultaneously will cause problems.

The free version omits those functions and is thus fine for this. If malwarebytes detects an infection--or refuses to install, like Norton has been trying--then we'll want to refer you for one-on-one attention at one of the specialized "removalist" forums. Keep us posted. Instead of using Malwarebytes, I would use the free version of SuperAntiVirus which can be found at this link. Live Update has been coming on all along.

Hs, then owever, it checks for updates, downloads, then after a few - 15 or so seconds of downloading gives one of the following: "Not all of the updates were successful", "Not all of the updates were successful", "Failed to check for some updates", It keeps saying Definitions Update 27 days as of today ago. It never changes during the day regardless of how many update times I've run it for the last four days.

Have you, or can you, tried another wireless adapter, or perhaps tried connecting to your modem or router by cable? How much time do you have left on your subscription of N? It's almost as if there is a problem having to do with the time synchronization.

I'm wondering if there is some sort of problem with the Cmos battery, but I guess with a laptop that is kind of hard to check out.

How old is your laptop? It isn't running on battery backup is it? Could there be something wrong with the battery perhaps? Back to top. Registriert: Danksagungen 0. Ich habe die gleiche Frage 0. I just update my definitions without a problem. Are you running any other security type prog's?

Also, have you tried running 'Malwarebytes, just in case you have any malware? Link below. Download the free version, install, update, then do a full scan. Hi poppy You could also check your system clock to make sure that is correct, month, date and year and the correct time zone too. Success always occurs in private and failure in full view. Windows 10 Pro 64 bit N I don't think you mentioned what the SP number is on your XP laptop. I would go for sp3 if you haven't already got it. Have you got Windows set for Automatic Updates?

There's been a few updates in the last few weeks, some which could need updating manually. Have you got a little yellow 'Shield' Icon on your taskbar. And I think there is a version update coming out for N The release is being controlled, so you might, or might not, get it yet. Windows Auto update keeps it updated. System clock is correct. After about an hour the one-click update checking of my Norton came back to say the internet connection was not good!

Something seems to be wrong with connecting the server.? I didn't think SP3 came as an Auto Update, but never mind, as long as you've got it. I'm using Norton v 3. I'v manually updated wWindows. Hi poppy Please see if you can download malwarebytes from this site instead. Then reboot and logon to that user. After three tries it finally downloaded Malwarebytes. The log is attached. Yes, I did reboot the modem and router and have restarted several times.

I'm a novice, so, how do I log on as another user? Hi poppy Your malwarebytes log shows a problem with notepad. Was N 3 installed over top of another version, or product, or was it a clean installation?